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RRS_Dave

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Reply with quote  #16 
EPete,

Customer never sees itemized list, they all quit that years ago[biggrin]

But I have been teased a lot for my lunches, which more often than not is one of those Quest bars[wink]

They all think I'm crazy anyway. I do pull ups on conduit (check the hangers first), dips in the corners of handrail, may do squats while waiting on collector to do it's thing, and have been caught doing push ups when they all go to lunch and leave me there. Oh well, most of the time it's a boring job, have to do something to entertain myself.

D
RustyCas

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Reply with quote  #17 
I did a job yesterday which was supposed to be shimming one side of an out-of-plane bearing (5” Dodge Sleevoil), which is a tedious step-shim of the long side of the bearing. Then it was, “Oh yeah, can you align the motor too? (1500 hp)”

Today they asked what the charges would be. I was already on site to do a routine survey, so it was a good deal for them, not paying any travel. There was a trace of surprise in their reaction. I offered the following explanation: “Some people get paid for what they do. Some people get paid for what they know. I get paid for what I do with what I know.”

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ivibr8

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Reply with quote  #18 
QUOTE:  “Some people get paid for what they do. Some people get paid for what they know. I get paid for what I do with what I know.”

I friggin love it.   
RustyCas

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Reply with quote  #19 
And then sometimes you have a customer like I had yesterday. Called me about a "noise" in a motor they'd just installed.  I went right away, even though it's a 3 hr drive (my best customer).  The noise turned out to just be a dry bearing from sitting in the warehouse unused for 2 years.  I told him I wasn't going to charge him because last week they had to change out a motor due to a hot bearing caused by (I think) the bearing being overgreased (by me, unfortunately).

He insisted on paying me for the trip and refused to believe the hot bearing on the other motor was my fault.  I had brought him a couple of Monarch 1000 meters and he said, "Send me an invoice and don't try selling them to me on the cheap because I'll just send it back.  Charge me what they're worth."  And he also agreed to pay for an upgrade to my MHM software. 

That's a good day right there.

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Noknroll

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Reply with quote  #20 
Quote:
That's a good day right there.


Absolutely
fburgos

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Reply with quote  #21 
Quote:
Originally Posted by RustyCas
And then sometimes you have a customer like I had yesterday. Called me about a "noise" in a motor they'd just installed.  I went right away, even though it's a 3 hr drive (my best customer).  The noise turned out to just be a dry bearing from sitting in the warehouse unused for 2 years.  I told him I wasn't going to charge him because last week they had to change out a motor due to a hot bearing caused by (I think) the bearing being overgreased (by me, unfortunately).

He insisted on paying me for the trip and refused to believe the hot bearing on the other motor was my fault.  I had brought him a couple of Monarch 1000 meters and he said, "Send me an invoice and don't try selling them to me on the cheap because I'll just send it back.  Charge me what they're worth."  And he also agreed to pay for an upgrade to my MHM software. 

That's a good day right there.


Congratulation, definitely you give a top service 👏👏
OLi

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Reply with quote  #22 

Another from this week, Called pdq, system pc will not start, not operated in 4 years due to plant not being run. Test run PC I have that is identical just for a case like this. Buy a spare PSU go to site, 4h drive, press the ON button, system start ok.
Swapping the clock battery in the PC as it's been 5 years, short system and analysis training 3-4 hour on site, went home 4h drive.

 


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