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Robert U

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Reply with quote  #1 
Has anybody been able to get a Dynamix 2500 to communicate with EMonitor running in Windows 10?  My Enpac 2500 will communicate but not the Dynamix.  Any suggestions will be appreciated.
Big Al

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Reply with quote  #2 
Robert,

My company hasn't advanced to Windows 10 yet, but hopefully you'll have resolved your issue before we take that step.

Just a wild suggestion that you're probably already aware of since you're managing to connect an Enpac 2500.

I'm currently using two Enpac 2500's from a single workstation using Windows 7. After a few years of use I had to buy new chargers for them. (For those who aren't familiar with this hardware, it is a combined charger/communication cable that plugs into the Fischer port on the Enpac and then splits to the power supply and a PC USB port) The charger supplied these days is the Dynamix charger and when I switched between the two data collectors, I frequently had problems connecting. It seems that the only way to guarantee a connection every time was to disconnect the power supply jack just after the splitter. You could try disconnecting the jack and switching the data collector off and on a couple of times to see if it makes a difference. If it works, you just need to remember to reconnect the jack for charging overnight (unlike me).

I'm assuming that you've already tried the Rockwell Knowledgebase?
Robert U

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Reply with quote  #3 
We tried unplugging the cable like you suggested yesterday and we also tried the 2 different cable types.  Revision B (Enpac 2500) and Revision E (Dynamix 2500).  We also tried rebooting the computer with the Dynamix connected.  We read about the plugging and unplugging charger on Rockwell Knowledgebase website.  We will try Tech support next week.
Big Al

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Reply with quote  #4 
Another long shot, but have you tried a re-boot of the analyzer?
Robert U

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Reply with quote  #5 
We tried a reboot and then we tried a op-sys format from the engineering Menu and re initialized CE but still no communication.
Ron Stiemsma

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Reply with quote  #6 
Did you install the CMC driver as well?  That driver may not work on Windows 10 and that may be the problem.
Robert U

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Reply with quote  #7 
I am not sure what CMC drivers are so apparently not.  What do they do?
Walt Strong

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Reply with quote  #8 
I do not have this product. It is old technology to connect to Windows 10. Here is a quick search I made out of curiosity that may be of help:

Google: USB with Microsoft ActiveSync windows 10

https://www.google.com/search?sourceid=navclient&ie=UTF-8&rlz=1T4LENP_enUS461US461&q=USB+with+Microsoft+ActiveSync+windows+10

 

One example

https://stackoverflow.com/questions/32052429/how-to-connect-a-windows-mobile-pda-to-windows-10

Good luck with this adventure!
Walt

Robert U

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Reply with quote  #9 
Ron,  we had installed those drivers when we first got the Dynamix.
Walt, we will send the links to our IT department and let them look into it.
Robert U

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Reply with quote  #10 
UPDATE  Received and E-Mail from Rockwell stating Emonitor version 4.1 Windows 10 compatible with all data collector drivers will be out by the end of this year.
MarkL

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Reply with quote  #11 
Ah Good Old Rockwell late to the party as usual and more support from a chocolate rebar.

Ron Stiemsma

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Reply with quote  #12 
Emonitor version 4.1 only supports the Enpac 2500 and Dynamix 2500 meters.  If you have enpac 1200 or, like me, still using a Datapac 1500 you will be out of luck.
Robert U

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Reply with quote  #13 
Ron, is version 4.1 out?  All i can find on the Rockwell site is 4.0 which isn't Window 10 compatable.
Ron Stiemsma

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Reply with quote  #14 
4.1 is not Windows 10 compatible either.  My company want to convert next year to Windows 10.  Not sure what my options will be.
Robert U

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Reply with quote  #15 
Ron,  Our computers were pushed Windows 10 and we have not had any problems running Emonitor.  We are on Ver. 3.60.44 Build 44.  We had an issue with the windows mobility aspect but the Tech support had us disable the driver signature enforcement.  We've been issue free since.
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